My experience with Apex Heating & Air installing a new gas pack was terrific. Jimmy did a great job in determining what would be the best size unit (tonnage) for our house. His proposal was also thorough and very reasonable, compared to all other estimates (4) we received. Furthermore, the workers who installed the unit did an outstanding job. The work required going under the house with less than a foot of crawlspace and replacing a lot of old duct work--I don't know how they did it. And there was no extra charge for this herculean effort. Indeed, I highly recommend Apex Heating & Air for all types of homes in the Triangle area. Harry
Outstanding end-to-end service. The office staff was very polite and professional and answered many questions. Jimmy came out the next day and did a thorough evaluation to calculate the necessaryload, including measurements of every window in every room. I was familiar with Carrier and probably had more questions than other customers, but Jimmy was very patient and answered all of my questions. There was no hard sell, and we discussed pro/cons of annual servicing, replacing 1 vs. all 3 systems. The proposals were clear and the office and Jimmy were extremely responsive to additional questions regarding rebates/incentives, payment options, and technical questions. The proposals were significantly cheaper than 2 other companies, including "bundled" discounts from others if we replaced all 3 systems at the same time. We elected to replace all 3 systems because of rebates, and to avoid likely higher costs and longer waits during the summer, especially since each system was 17 years old. On the install day, 3 crews came out, all of whom were courteous and professional, and everything was done within 8 hours. The office also made financing and rebate submission extremely simple. Post-installation communication has also been excellent. Very happy with the product, pricing, and every person that I have communicated with at Apex. Even if the price was somewhat higher than the other 2 bids, I would have still chosen Apex given the positive interactions I had with their staff and other reviews.
Apex Heating & Air just replaced my upstairs HVAC unit. I was impressed with them from the beginning. From the thorough estimate, to the multiple options I could choose from, to the quality products (Carrier products) and timely installation, they did a great job and I'm happy I went with them. They are true professionals and they have my recommendation.
Kenny and his staff were great! We had to get a new heating and A/C system and Kenny and his staff were so accommodating to our specific needs and situation. They came out and did an assessment of our old system, got us a quote for installation the same day, and set up our appointment the following day! Now that is what I call service! The crew was so kind and professional in every possible way. The office staff was excellent at setting up our appointment and providing attention to every detail. We even were told about rebates and special offers – saving us additional cost! Our heat is working better than ever – we had no idea our system was that outdated! I would highly recommend Apex Heating and Air Conditioning for all your HVAC needs.
Kenny (the owner) and his staff are truly professionals. They respond quickly and get the job done very well, timely and at a reasonable cost. He has always taken excellent care of my parents HVAC, and mine as well. I would highly recommend Apex Heating and Air Conditioning to anyone needing repairs or a new heating and/or cooling unit! -----Ray Holt
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