We met with a rep from Backyard in June of 2020 to discuss our pool desires. The rep came out, looked at our property and said he'd be back in touch within a week or two with a proposal. Two months later, no word at all. When I followed up after two months, I was sent a elementary sketch of a pool design via email. When I asked for estimates on costs, was told that would follow within two days vial email also, although he did say he preferred to present the estimate in person. I had said that was fine as well. Three weeks later, not a word at all. If you're too busy for my business, kindly say so and I'll move on. But don't waste three months of my time. As a small business owner myself, I have much more respect for my customers than that. There are too many pool companies to have to settle for this.
Working with Backyard Oasis was a pleasure. From start to finish, they were friendly, professional, knowledgeable, and on-schedule. We are so happy with our pool and the care they've given us as we adjust to being pool owners (which was more complicated than I'd expected ;-)) If you're thinking of adding a pool to your home, you would be well served to give BYO a chance to bid on the project!
Our BO pool , waterfalls and hot tub operates and looks as good as the first summer we had it built , 9 years ago! We have referred them over the years for their integrity and workmanship.
I am beyond impressed with the level of service I received from everyone in the company throughout the whole pool construction process and after the pool was up and running. In the past, I have dealt with contractors (in other areas of construction) that do not communicate and keep me updated during the construction process and that do not handle questions and concerns after everything is complete. But the whole staff, including the 2 owners, replied immediately to all my questions (even during the holidays) and made me feel like a valued customer and that my pool was not just another project. They took a vested interest in my project from the beginning and kept it that way and they still are even after everything is done . I would HIGHLY recommend them to anyone interested in installing a pool.
I did my due diligence before selecting Backyard Oasis Pools (BYO). I have a relatively small area but wanted maximum pool size and features. BYO was the only company that listened to my desires and designed exactly what I wanted within my pool range budget. There was no hard sell, there was complete disclosure estimates on each sub contractor. Each phase of the construction (the dig, electrical, plumbing, Gunite, plastering, concrete walkways/stone wall, fencing, landscaping) was done with best in the business subs and BYO staff. Sean, the owner, constantly checked the progress and quality of construction. I ended up with beautiful pool, done in a timely manner that is the envy of the neighborhood and a family delight.
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