Carolina Exteriors recently completed a roof replacement on my house. They did an outstanding job in the full sense of the word; start to finish. From the moment I contacted them to ask for an estimate everything moved smoothly. They came and inspected the roof, provided a detailed cost estimate with everything that they were proposing to do. After I agreed to their proposal, the owner, Clifton Muckenfuss, contacted me personally to lay out what the next steps would be and assigned a Project Manager, Jeff Harrison, for the job. Jeff came by the house a few days before the work was to begin and went over what I expect, which teams would be coming out to the house, pretty much every detail of what would be done , when and by whom. The project started on time, everyone was very courteous and professional, work was completed quickly, all the trash was removed and the area completely cleaned. They did an impressive job, but their customer service and the quick and thorough manner in which they dealt with any issues that arose was perhaps what I found the most satisfying of all. Carolina Exteriors not only did a great job, they stand by their work and are very quick to resolve any issue that may arise at anytime. I wholeheartedly recommend them to anyone needing a roof replacement or other exterior work. I'm not sure what else they do, but I am certain they will provide the same level of professionalism and expertise in an thing they do.
Carolina Exteriors Plus completed two jobs for me. I had them reside my daughters house in Apex with HardiPlank and because they did such fantastic work I then had then re-roof and install skylights in my screened in porch. On both jobs the quality of the work was exceptional and they kept me informed every step of the way. Another thing that I really appreciated was while doing my daughter's house they found they did not need to replace some areas of trim and that was taken off the final bill. Very honest and trustworthy! They will be my go-to contractor on any future work I need done.
We had a large project done with Carolina Exteriors- wood rot, roof, gutters, front porch rails, new service door, and the exterior house painted. The entire process was seamless, from start to finish. Clifton was great at explaining things and working through the sales process. The bid was fair and accurate, with zero change orders during the project. Our project manager, Lewis, did a super job communicating. He was on sight every day to check in and see how things were going, and followed up daily. The teams that came out to do the the various projects were on time, professional, and the clean up was amazing. The quality of work was so well done that we had zero items on the final walk through "punch list". Everyone was great to work with, and we couldn't be happier with the final results. We've done many interior and exterior remodels/ projects, and this has by far been the easiest and best experience we've ever had. We will definitely use them again!
Great job! House looks much better than it did 27 years ago when it was built. Roofers had to come back and straighten a roof edge, but they did it with no complaints. I would highly recommend this company to anyone looking for siding, roofing, and gutters.
I found Carolina Exteriors Plus (CEP) after the company I normally contract for home repairs (Baker Roofing) quoted me too high for what I needed done. CEP came back with a better offer. The work was for replacing the siding on the back of the house with Hardie plank, new gutters and a new door. I've never had a company do a job that was perfect and CEP was no exception. From the beginning there were delays to the proposed start date and it had gotten to a point where I was willing to cancel the work since it kept getting pushed back. Communication was also another sore point. They raved that there would always be communication and I would be informed of all things all the time. I had to call, email and text to find out what the status of things were. It was really frustrating. The last issue that remained with the work was the new door not properly closing. This had to be looked at 3-4 times. I don't understand how a pre-hung door doesn't close right on a new install. To me it wasn't properly leveled but I'm not an expert. The workaround that seems to be working for now was to make the hole for the bolt be lower to accommodate the sagging. It took about a month to get this fixed due to holidays and being short staffed. There was also an issue with the trim work on the inside of the house for the door. I was not informed that this trim would not be replaced with new trim. Why did they bother replacing the outside trim but not the inside? So now I have a new door with old trim work. Doesn't look as good as it should. Also the caulking for the indoor trim was not done right and I had to remove it and caulk it myself. Overall CEP will get the job done at a decent price but communication and delays are something they need to improve. I would still consider them for future projects but I would also consider others. UPDATE - Clifton, the owner, called me and left a voicemail since I was not available at the time. I called back within 30 minutes in the evening time. I left a voicemail as well as no one picked up. That was 2 weeks ago.
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