Great experience from start to finish. Jon emailed back and forth was us and was able to come out same day (Saturday to boot) to look at it and give us a no charge estimate to replace. He quoted us entry level up to high end models and explained the differences as well as the rebates. The 3 technicians who came out were very knowledgeable, did a great job, and didn’t leave any mess behind. They were very informative and professional. They even installed the app on our phones to control the new thermostat with. It was quick and painless. We also got several other quotes (more than 6 others) and because they were willing to explain our options and differences, we understood and were able to compare apples to apples and got the best pricing from them as well! Highly recommended!!
These guys are awesome! When I called them, they were so happy on the phone and very respectful. When Brian came out to give a quote on a new unit he did not try to sell me on their best products he simply asked me what I was looking for. He gave me the best quote for the same products and warranties other companies were selling. When I was trying to schedule a day they were so nice to give me a choice even with their discounts. They have very good customer service. The day Wayne and Brandon came to install the unit they brought doughnuts and coffee. They got the job done in 3-4 hrs and answered all questions. This company is also very nice to house pets and respects your home. Thanks Comfort Monster!
Wow! This company always impresses. 27 degrees at 3 am, heat is out! They have someone out quickly to address the issue. They are on top of their game every time! After repairing the problem, they brought their concerns to my attention. I agreed they needed to be addressed as well, and they were out the next day to take care of them. I highly recommend this company for their service, skill, and professionalism. They will take care of you.
Second time I have called them, and both times I felt like the technician was knowledgeable and honest. That goes a long way for me since they could easily just tell me that it was the by-pass valves and recommend a quart of Quaker state. Efficient response and polite people. And the text - to - schedule feature rocks since I hate to talk on the phone. Good stuff.
We are very happy with the services we have received from comfort monster. The technicians are honest, straightforward, and thorough. So far we have seen Bruce and Luis and both technicians have done a fantastic job. They were both family friendly and professional. I will happily recommend them to all friends and family in the Raleigh area!
For more information on our listings please contact us today!